getfunct review for Beae Landing Page Builder
Aug. 5, 2024
Edit: After I left my initial review, the leadership team at Beae reached out to personally receive feedback. This proves they care. Then over the next couple days implemented fixes and changes according to my bug reports. This was done impressively quickly, and have since kept and open line with myself and my team to eagerly make any changes, fixes, and aid in our page builds. Truly a world class support team. So much potential here in this app, I only hope to see it keep improving. Original Review: I really want to love this, but it's beyond buggy and plagued with UX issues. It's unpolished and feels more like a MVP than an actual product. The innovative "restraint-free" concept is amazing but it's execution leaves a lot to be desired. When using this to create anything more complicated than a simple section with some text and images (like a full page, with tabs, accordions, galleries, etc) it tends to break, the editor preview and live site don't match up, and support likes to "do it for you" and make irreversible changes rather than fixing the bug in the first place. Simple things like duplicating pages and sections is a whole process of exporting and importing without a clear confirmation of whether it's working or not, or if you're about to accidently overwrite and delete a page you worked hard to build. My devs, designers, and I frequently found ourselves frustrated trying to build elements that, in theory, should be extremely easy to build without unexpected random bugs, breaks, and changes we can't forsee or control. Maybe with more development and focus on UX, this will be a great app, but for now, we're limiting it's use to very simple things. Note to the devs: focus on polishing the stability and UX of your core offering before trying to implement additional "gimicky" features, and don't argue with your customer when they're giving valuable feedback and bug reports.
Dear Jonathan, I am Cass - Customer Support from Beae app. Thank you so much for your kind words and detailed feedback! We are thrilled to hear that our leadership team was able to address your concerns quickly and effectively. At Beae, we genuinely care about our users and are committed to providing the best possible support. Your acknowledgment of our efforts means a lot to us. We are dedicated to continually improving our app and are excited to keep working with you and your team to enhance your experience further. If there's anything more we can do, please don't hesitate to let us know. Thank you again for your support and for choosing Beae. We look forward to continuing to serve you with excellence Best Regards, Cass | Customer Support Team
