360 Supply review for Beae Landing Page Builder

Dear Ryan, I am Cass Harper - Customer Success Manager at Beae. I hope this email find you well Thank you for sharing your feedback. We sincerely regret that you had a less-than-satisfactory experience with our service. Regarding the refund issue, we would like to clarify that as soon as you reached out to us, we immediately submitted your refund request to Shopify, which handles all billing processes. Since we operate as a third-party application, the payment and refund systems are fully managed by Shopify, and we are required to comply with their regulations. We understand that you expected the refund to be processed immediately. However, after submitting the request, it typically takes a few days for Shopify to review and process the refund. Unfortunately, this is something outside of our direct control, but please rest assured that we are actively monitoring the process and doing everything we can on our end. We hope for your understanding that we have no intention of disputing or delaying your refund. Your satisfaction remains our top priority, and we truly appreciate your patience as the matter is resolved. If you have any further questions or concerns, please don’t hesitate to reach out. Best regards, Cass Harper Customer Success Manager