japhethchiara review for Because: CRO + Personalization

June 16, 2022

My review was a 5 star, but I have decided to made it 1 star. They did try to fix the issue for me but eventually it wasn't fixed, and to be honest the customer service I was spoking to seem nonchalant about the issue so I decided not to ask further even when he said the issue was fixed, but on my end when I viewed, it wasn't. I decided to forget about it, delete the app and move on. HOWEVER, they then started to email me a few times as to why I deleted the app kind of emails... I finally responded after maybe 2 or 3 emails that because it didn't worked out. They simply replied "Issue was fixed". WELL? THAT IS WHAT YOU SEE, NOT WHAT I SEE ON MY SCREEN!!! I continued to replied nicely like "yeah maybe initially but next day the issue came back." They simply replied "our apologies, we believed we fix it". OK????? YOU THINK YOU DID BUT THE FACT IS IT'S NOT FIX. STOP EMAILING IF YOU'RE NOT SINCERE. I TOLD YOU IT WASNT AND IF YOU WERE SINCERE OR REALLY CARED, YOU WOULD LOOK INTO THE ISSUE. NOT JUST "our apologies, we believed we fix it". Initially I didn't even want to leave a bad review but this particular person who responses to me is damn annoying. We don't need more stress from stupid responses.