Bento: Email & Automation

Reviews Summary

The reviews for Bento, a Shopify App, present a mix of positive and negative feedback. One review criticizes the app for causing frustration and wasting time due to a blocked account and poor communication from the customer service team. The negative experience highlighted the lack of proactive communication and the assumption that the user was engaged in dropshipping, leading to a decision to switch to another provider. On the other hand, positive reviews praise the excellent support provided by Jessie, emphasizing the fantastic support and marketing services offered by Bento. Another positive review discusses the potential of Bento as an alternative to Klaviyo, citing the founder's responsiveness to feature requests and the platform's fair pricing model based on per-user usage. The reviewer appreciates Bento's native survey forms, tracking capabilities, and the ability to integrate with the backend, despite some limitations in the form builder. The reviewer anticipates switching to Bento in the near future once additional features, such as Shopify-related triggers and dynamic product feeds, are implemented, acknowledging the platform's growth stage and room for improvement in UI/UX elements.