Bento: Email & Automation

Reviews Summary

The reviews for the Bento Shopify App present a mixed perspective on the app. One review expresses extreme dissatisfaction with the customer service, mentioning a blocked account and a lack of proactive communication, leading to the decision to switch to another provider. On the other hand, the positive reviews highlight the fantastic support provided by Jessie and the potential of Bento as a viable alternative to Klaviyo for high-volume businesses. The detailed review from a user in the trial phase praises Bento's responsiveness to feature requests, fair pricing structure, native survey forms, and the ability to integrate with the backend. The reviewer acknowledges some UI/UX challenges but sees potential for improvement as the platform evolves.