Focal Live Chat & Helpdesk
Live Chat Widget - Helpdesk App - Customer Support
Rating
4.6
feedback
8
chart
#10,949
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
12%
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Less than a month
0%
-
Less than a year
88%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mostly positive, highlighting its simplicity, support for integrations, and helpful features. Users appreciate the customer service provided by the app team, with quick responses and effective assistance. The app is praised for its ability to streamline communication across multiple social media platforms, saving time for e-commerce store owners. However, there are concerns raised about broken integrations, specifically with Facebook and Messenger, leading to frustration and delays in resolving issues. Despite this, the overall sentiment is positive, recommending the app for its functionality and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 3, 2022
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
May 5, 2022
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
Using app
About 2 months
Total reviews
77
Average rating
3.0
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again. Looking forward to resolve this issue and strive to provide great service
April 24, 2022
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
Feb. 15, 2022
This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.
Thank you so much Phillip. Looking forward to serving you in the future as well.
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