CedCommerce BestBuy CA Connect
Sync with Best Buy to automate product and order management
Rating
3.6
feedback
23
chart
#11,015
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
13%
-
Less than a year
48%
-
More than a year
35%
Reviews Summary
The reviews for the Shopify App show a mix of positive and negative feedback. Positive aspects include good customer service, timely assistance, ease of use once set up, and effective customer support. Users appreciated the support team's responsiveness and professionalism in helping them navigate the app and resolve issues. However, negative aspects highlighted in the reviews include difficulties in setting up products, lack of clear instructions in the Help documents, poor customer support after payment, issues with syncing variants and images, and challenges in getting timely and effective responses to support tickets. Some users also expressed frustration with the app's functionality and the lack of proper communication channels with the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 23, 2024
The app works ... sorta. I found it difficult to understand how to set up the products and after they were uploaded to Best Buy there were still other steps to get things live. I had two support chats, one was poor and not followed up, the 2nd was pretty good and after asking the right questions I got needed info in operating the app. I'm still learning, but it seems like the app works, it might take several tries to get things "right". I did not find the Help documents very helpful.
April 18, 2024
The app works okay, but unfortunately the dedicated customer support is not as advertised. They are quick to respond when it's related to taking your payment, but it seems they don't care afterwards. It is not worth the money in my opinion. The good: Once setup, the app functions as intended. It works well and I have minimal issues as far as I can tell. The bad: I had to figure out how to use the app mostly on my own. We are supposed to have a "dedicated account manager" , but I don't have a direct line to them, no phone number, no whatsapp. We have been directed to a generic support staff. Simple requests are often misread and not answered correctly. On my last query, something that should have been a simple resolution within 24 hours has dragged on for 8 days, I had to follow up, only to get a incorrect response back, and when I pointed out that my original question was still unanswered, I was told they would get back to me. Almost on 2 weeks for a simple question. Point of my story, don't expect any help from them. If you have the patience to figure it out yourself then go for it. Not worth the amount charged. If we can't utilize the app and get our products posted, and resolve issues, then it is not worthwhile unfortunately. Very frustrated at this point, and I am seeking a refund. Which by the way, can't get a hold of any staff to help me with this, yet when they were signing me up I had responses within 24 hours, and even two follow ups. Clearly shows all they care about is money. Might have to do a credit card chargeback at this point. Proceed with caution.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more