Auberge Designs review for CedCommerce BestBuy CA Connect

Jan. 15, 2024

Very frustrating experience. No one responds to the chat button within the app, and when you create support tickets they just give generic templated replies and then close the tickets. The app does not seem to be able to sync variants within Shopify with variants in Marketplace, and will overwrite all the manual issues you fix within marketplace every time you upload/sync a product. The images are all scrambled and it does not pass through a variant group code (VGC) so marketplace has no way to know your product variants are associated with one another. If you update anything in shopify and just want to sync specific things to marketplace such as images, product titles or images, that's also a no-go as it will overwrite everything you have manually fixed within marketplace. It also doesn't give you the option to set or passthrough the product condition which is required within Marketplace, so every SKU will need to be fixed manually to correct this. At the end of the day you are left having to manually fix everything within an excel file and upload that directly in marketplace as this app can't pass through the correct info. About the only thing this app seems to do well is let you set price and inventory rules when passing these values to marketplace such as price increase or limiting inventory below certain thresholds to ensure you don't oversell. We would remove this app entirely if it wasn't for the fact that Mirakl connect seems to have an issue with Shopify skus which are allowed to continue selling when out of stock (back-order) as it will show inventory on hand as being 9999 instead of 0.