AI Post‑Purchase Surveys
Bestie: The First Ever AI-Powered Post-Purchase Survey
Rating
4.6
feedback
12
chart
#9,461
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
75%
-
More than a year
0%
Reviews Summary
The reviews for the Bestie app are overwhelmingly positive, with users praising its customization options, customer insights, and ease of use. Many users have found the post-purchase survey feature to be particularly valuable in gaining deeper insights into their customers' preferences and behaviors. The ability to tailor questions based on customer segments and previous answers has helped businesses build more targeted marketing strategies and customer personas. Users also appreciate the responsive customer support provided by the Bestie team. However, there is a notable concern raised by one user regarding the lack of active customer support and unresolved issues, indicating a potential area for improvement in the app's service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 3, 2024
Used the app for a long time, but I had issues and no customer support is available. Their support emails are just not active.
March 11, 2024
Great survey. Love that I can customize what I want to ask and how many times I want to ask it. Helps us keep profit and brand activity in check.
Nov. 18, 2023
We've been using Bestie for about 3 months now and its really helped us get a deeper insight into our customers. This helped us build out our marketing strategies that has shown us significant growth.
Nov. 17, 2023
Easy to use, great customer service, and even better customer insights. We had made some assumptions about our customers that were correct but some were completely off and Bestie helped us get that clarity.
Oct. 4, 2023
we have been a huge fan of Bestie since day one. The post purchase survey option provides us with great customer feedback and real actionable insight into the real customer journey. Tailoring the questions by customer audience allowed us to target certain customers and understand why they ultimately bought from our website.
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