BetterPrice: Beat Any Price
better price, beat any price
Rating
4.0
feedback
8
chart
#10,638
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
12%
-
Less than a month
25%
-
Less than a year
38%
-
More than a year
12%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Users who rated the app positively highlighted its effectiveness, ease of use, and quick setup process. They appreciated the support provided by the developers and recommended the app to other store owners. On the other hand, negative reviews focused on issues with the app's functionality, particularly related to support responsiveness and technical problems. Users expressed frustration over lack of updates, non-existent support, and issues with email display and pricing. Despite the positive aspects, the negative reviews emphasized the need for improvement in customer support and resolving technical issues promptly.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 22, 2024
Amazing app! I was looking for this kind of app for a while. working good and support seems good to me. helped me to tweaking some popup styles. highly recommended app!
Store
My Store
Using app
--
Oct. 17, 2023
The app has stopped working for more than 17 days and no updates from developers. I tried to get in touch with multiple emails but still no reply or fix.
Hello, We apologize for the inconvenience you've experienced with our app. We understand how frustrating it can be when things don't work as expected. We have recently rebuilt our app using the new Shopify App SDK, and all the issues have been resolved. Please update to the latest version to enjoy an improved and seamless experience. If you continue to face any issues or have any questions, feel free to reach out to us directly at [email protected]. We appreciate your patience and thank you for your continued support. Best regards, Rony, Lead Developer
Dec. 15, 2022
This is what we see on our Shopify plus back end as of today: This website is under heavy load (queue full) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later. We've emailed support twice already and have had no reply thus far. Not even an acknowledgment of our emails. Once we hear back from the support team, we'll possibly update our review, but as it stands, support is very poor.
July 21, 2022
Support is non existent, the app installed okay and displayed fine, but the emails being sent to me and my customers did not display prices (and still does not) so its very confusing. I have emailed support twice now and in over a week heard nothing back. The app does not work and support do not attempt to reply. I will be uninstalling and finding and alternative. Shame as the rest of the process looked promising and worked well.
Thank you for your review! Not sure if we are synced properly about the email support you have mentioned. You have asked for our support only once and we have replied almost instantly (we can provide you email details). In that email you have mentioned about "the price is not displaying properly" and we have mentioned that it's happening because you are using another third-party app which changing the content of the popup. Here is the reply (as you have mentioned you haven't received the email yet): "Hello, Thank you for using Better Price! :) We have just investigated the issue you have mentioned and we have found that, the issue occurring because of a third-party Shopify App you have been using in your store. Our app already places the price correctly and afterward that third-party app modifies the `html element`. In this case, deactivating that third-party app (Dual Price Display PRO) will resolve the issue or we would suggest to contact their support regarding this issue. Please let me know anything else we could help you with! Regards, Tora Hyatt Customer Success Manager, Sofenx." I hope this reply will resolve you issue, if not please reach us by sending email at "[email protected]". We are always happy to help you! Regards, Rony Lead Developer, Sofenx
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