BetterPrice: Beat Any Price
better price, beat any price
Rating
3.9
feedback
7
chart
#11,211
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
14%
-
Less than a month
14%
-
Less than a year
57%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the effectiveness of the app in helping them with tasks like tweaking popup styles, easy setup, quick translations, and responsive support. Users also commend the app for not affecting their page speed rating. However, on the negative side, there are complaints about poor support, with users mentioning long wait times for responses or no responses at all. Some users have experienced issues with the app not working properly, such as emails not displaying prices.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 22, 2024
Amazing app! I was looking for this kind of app for a while. working good and support seems good to me. helped me to tweaking some popup styles. highly recommended app!
Store
My Store
Using app
2 months
Oct. 17, 2023
The app has stopped working for more than 17 days and no updates from developers. I tried to get in touch with multiple emails but still no reply or fix.
Hello, We apologize for the inconvenience you've experienced with our app. We understand how frustrating it can be when things don't work as expected. We have recently rebuilt our app using the new Shopify App SDK, and all the issues have been resolved. Please update to the latest version to enjoy an improved and seamless experience. If you continue to face any issues or have any questions, feel free to reach out to us directly at support@sofenx.com. We appreciate your patience and thank you for your continued support. Best regards, Rony, Lead Developer
Dec. 15, 2022
This is what we see on our Shopify plus back end as of today: This website is under heavy load (queue full) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later. We've emailed support twice already and have had no reply thus far. Not even an acknowledgment of our emails. Once we hear back from the support team, we'll possibly update our review, but as it stands, support is very poor.
July 21, 2022
Support is non existent, the app installed okay and displayed fine, but the emails being sent to me and my customers did not display prices (and still does not) so its very confusing. I have emailed support twice now and in over a week heard nothing back. The app does not work and support do not attempt to reply. I will be uninstalling and finding and alternative. Shame as the rest of the process looked promising and worked well.
Thank you for your review! Not sure if we are synced properly about the email support you have mentioned. You have asked for our support only once and we have replied almost instantly (we can provide you email details). In that email you have mentioned about "the price is not displaying properly" and we have mentioned that it's happening because you are using another third-party app which changing the content of the popup. Here is the reply (as you have mentioned you haven't received the email yet): "Hello, Thank you for using Better Price! :) We have just investigated the issue you have mentioned and we have found that, the issue occurring because of a third-party Shopify App you have been using in your store. Our app already places the price correctly and afterward that third-party app modifies the `html element`. In this case, deactivating that third-party app (Dual Price Display PRO) will resolve the issue or we would suggest to contact their support regarding this issue. Please let me know anything else we could help you with! Regards, Tora Hyatt Customer Success Manager, Sofenx." I hope this reply will resolve you issue, if not please reach us by sending email at "support@sofenx.com". We are always happy to help you! Regards, Rony Lead Developer, Sofenx
Aug. 8, 2021
The App was fantastic and effective, it really helped me and i recommend it for other store owners to use it as well
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