BIK Instagram, Whatsapp, Email

BIK delivers where it matters! WhatsApp broadcasts with their features have made our campaigns more efficient. The event-level data gives us real visibility into what's working and what's not. The helpdesk is clean, easy to operate, and the AI layer handles routine queries without needing manual intervention. Team support has been consistently quick and communicative. No unnecessary escalations, no long wait times. They listen, respond, and fix. Simple!

Great team, great app. Overall excellent product and team to work with!

Absolutely horrible experience with our Brand Nutrispray. - They take 3 months advance, since they know their customer support and onboarding is horrible. Brand cannot get this money back. - Their onboarding team is horrible - Took 2 weeks and still couldnt onboard our journey messages - The marketing promises made by Mr Prem Kisan were all false. We said the 1 thing important to us was customer support and Onboarding support. They put a largely incompetent team that would setup calls after work hours - They seem to be understaffed. We requested Twice for a change in Support manager, unfortunately no one was allocated. DONOT GO TO BIK. Its a complete loss of your 3 month amount.

Good app to manage our communications and journeys to our customers. The team is also supportive with fast responses wherever required. Highly recommended.

BIK is a good platform for marketing campaigns, CRM automation, and customer Support. The automation capabilities have helped us streamline our retention efforts, and the support team has been responsive and helpful whenever needed. There is still room for improvement in areas such as reporting, analytics, and the turnaround time for feature requests and enhancements. Overall, it is a strong platform with great potential, and we look forward to seeing continued improvements in the future.