BIK Instagram, Whatsapp, Email
The reviews for the BIK app on Shopify are overwhelmingly positive, with users praising the platform for its ease of use, comprehensive features, and excellent customer support. Many users highlight the effectiveness of the app in managing communication with customers across multiple channels like WhatsApp, Instagram, and email. The support team, especially individuals like Nishant, Vedavyas, Rishabh, and Rajat, is commended for being responsive, helpful, and proactive in assisting users with onboarding and campaign setup. Users appreciate the automation capabilities, user-friendly interface, and the seamless integration with Shopify. However, there are a few negative reviews mentioning issues with onboarding, campaign setup failures, and higher WhatsApp failure rates compared to other apps.
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Great team, great app. Overall excellent product and team to work with!
Absolutely horrible experience with our Brand Nutrispray. - They take 3 months advance, since they know their customer support and onboarding is horrible. Brand cannot get this money back. - Their onboarding team is horrible - Took 2 weeks and still couldnt onboard our journey messages - The marketing promises made by Mr Prem Kisan were all false. We said the 1 thing important to us was customer support and Onboarding support. They put a largely incompetent team that would setup calls after work hours - They seem to be understaffed. We requested Twice for a change in Support manager, unfortunately no one was allocated. DONOT GO TO BIK. Its a complete loss of your 3 month amount.
Good app to manage our communications and journeys to our customers. The team is also supportive with fast responses wherever required. Highly recommended.
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