All reviews

Rating Breakdown

  • 5
    96% (298 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)
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5 / 5 Share

March 3, 2020

Customer support is always very responsive and helpful. The app works great, and was very easy to install.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

I made a mistake setting up the app, specifically selecting all product variants to the Microsoft feed and the team quickly told me what I had to modify. Great support. Abhishek is the best.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2020

Had an issue with product variants showing up in Microsoft and the team quickly told me what I had to modify. Great support.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

I had a problem with my microsoft feed and got in touch the simprosys help desk and they sorted it in no time, very very helpful.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

I am relatively new to ecommerce, and needed help with the app. Received help within 12 hours. Excellent assistance and follow-up

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

March 2, 2020

Great help, very fast and very efficient and friendly. Highly recommended! Always immediately available.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2020

Very easy to install. Had a small issue getting catalog to connect (user error) and customer service was quick to respond and had me straightened out in no time.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

the rep was awesome, really took time to walk me through everything. For someone that is new to this, they had to be patient. The first time I reached out and the issue was resolved.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

I'm pretty new at eCommerce but they have the best customer service I've seen in this space, they're real people helping you through real problems, really fast too. I will leave a review on the product itself, after my store takes off, but I thought these guys deserved an attaboy on customer service alone, Stay awesome!!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

The support for this app is excellent, very quick email responses complete with clear explanations and screenshots. I can actually get responses right away while I am trying to fix a problem! Very impressed

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

The app worked great. Easy to set up. I did need their customer support for an error I made in my MS merchant account that interfered with MS recognizing my products. Support's response was fast and although they tried from their end, I needed to delete my MS account and start again. BTW, I used a YouTube video of theirs to solve a problem with setting up free shipping in Google Ads. Google support could not solve it but simprosys' video did. Check them out.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

The Bing Shopping Feed came highly recommended by two leading ecomm experts. It has proved excellent, and the quick response to any enquiries along with rapid assistance is first-class.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

I submitted a ticket because I didnt understand why my variants were not showing up in my microsoft merchant center. Customer service ( Milan) got back to me immediately and helped me to resolve the issues in a very clear way. I was about to have a skype call with Customer service, but my issue got resolved my email so I didnt use this service at the end. Can highly recommend!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

The support team is absolutely fast and amazing. Whenever I asked for advice and help, they are right there, reassuring me. Thanks support team!

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2020

Easy to use app with great and prompt support available that makes it a pleasant experience. Highly recommended.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

I am very impressed with the app so far and the support I've had. Support has been prompt and very clear instructions and examples. Thanks

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2020

I couldn't believe how fast the support came! Milan was so helpful and patient with me. Having the screen shot support really helped as well, so I didn't have to go looking for what I needed to do. Keep up the great work! Thank you, Milan.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2020

I am very new to Microsoft advertising, I have ran into a little problem, but it was resolved efficiently with the support. Extremely happy with the service

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2020

I had to use support because I couldn't see all the variants of one of my products in my feed. They were super helpful and very speedy. They provided lots of guidance and when I still had problems and granted them permission to access my Store Admin, they were able to sort out the problem for me. Great service!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2020

Whether you are an expert or a novice at online shopping then this app and this company are the best option for you. Super fast support, friendly and very clear advice with screen shots. Thank you to the support team they are brilliant. Feed works perfectly and updates in good time.

Using app

12 months

Total reviews

2

Average rating

5.0