BIRSE: Visual Search
The reviews are overwhelmingly positive, with most merchants praising the app’s usefulness, ease of use, and the quality of its search and product recommendation features. Several reviewers say it improves product discoverability, helps customers find items more easily, and creates a better shopping experience than the default search or recommendation tools. Support is another major strength mentioned repeatedly, with users describing the team as responsive, helpful, and even exceptional in assisting with setup and ongoing questions. There are, however, a few negative notes. One reviewer reported that the app returned irrelevant products and felt unusable for their store, suggesting that search accuracy may not work consistently in every catalog or setup. A small number of reviews are neutral or empty, but the overall sentiment is strongly favorable. In general, merchants seem very satisfied with the app’s functionality and support, while the main concern is occasional poor relevance in search results.
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We've been using BIRSE for a while now and it's made a real difference for our store. Our product names consist French which customers often struggle to spell or remember. BIRSE's search keyword suggestions have made it so much easier for them to actually find what they're looking for instead of giving up on a search. The product recommendation engine is also noticeably better than the system default one. BIRSE: Visual Search recommends more relevant to what customers are actually browsing. On top of that, their support team has been quick to respond and genuinely helpful whenever we've had questions. Solid app, would recommend.
am sorry to say that but the app doesn't work just shows different items all the time which makes this option useless in my store. every time load product for example shoes the result comes dress bracelets est. this is really bad experience.
Thank you for your review, and we sincerely apologize for any inconvenience caused. After reviewing your store, we believe that some settings may not yet have been fully configured, which could prevent the BIRSE feature from functioning as intended. In addition, we noticed that your store currently has more than 4,000 products in the processing queue, while your current subscription plan covers up to 1,000 products. This difference can make it more challenging for BIRSE to accurately identify suitable matches for image searches. For your reference, this information is also published in our documentation at: https://birse-image-insight.biggo.com/ Our team is always ready to provide high-priority support and will do everything possible to ensure the app runs smoothly for all merchants. Please also check all of your inbox folders, including Spam, for messages from our support team at [email protected].
Thank you for trying BIRSE and for your rating. We noticed the app had only been explored for 8 minutes, so we sincerely hope you may consider spending more time experiencing the app. If any assistance or setup support is needed, please feel free to contact us anytime at [email protected]
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