Bizrate Customer Feedback
The reviews are overwhelmingly positive. Users consistently praise Bizrate for making it easy to collect customer feedback and reviews, with many noting that the setup and installation are quick, straightforward, and seamless. A major benefit mentioned across the reviews is the quality of insights the app provides: merchants say it helps them identify pain points in the checkout or website experience, uncover errors, validate what they are doing well, and make meaningful improvements. Several reviewers also value the ability to feed reviews into Google and the inclusion of trust badges, which help with reputation and credibility. Support is another strong point, with multiple customers highlighting responsive, helpful, proactive, and personable account and support teams. The negative feedback is minimal, but there are a few implied challenges. Some reviewers mention that the app is especially useful for finding issues that would otherwise be hard to detect, suggesting that the value comes from ongoing monitoring rather than a one-time setup. A couple of comments also hint that setup requires attention to detail, since one merchant had reviews stop coming in after missing a setup step, though support caught it quickly. Overall, the app is seen as reliable, easy to use, and highly effective, with the main concerns being minor setup details rather than product shortcomings.
Review RSS feed
We have used Bizrate for several years and the feedback we receive from customers has been invaluable. We regularly monitor the results, and it's proven to be a key part of making sure we are delivering the best possible service to our customers. We also get value from the business reviews conducted by the Bizrate team. It's a great way to summarize and highlight an ongoing issue that would have been difficult to figure out on our own.
Great that we were able to bring over our preferred integrations
Bizrate has been an invaluable partner in helping us identify areas where we can improve the checkout experience for our customers. We also greatly appreciate being recognized with the Platinum Circle of Excellence Award, which we believe is in part a reflection of the valuable post-purchase feedback we receive through Bizrate. We would also like to give a special shout-out to our account manager, Myranda. She is personable, efficient, responsive, and always on point with her follow-ups. She truly makes our experience with Bizrate a pleasure, and we are so grateful to have her as our account manager. Thank you, Myranda, for all that you do!
Michele helped me with my onboarding, she's amazing to work with. Their app made it extremely easy to setup. We have already had a couple reviews, as a business owner it's important to know where the pain points of your website are and Bizrate makes knowing whats lacking transparent. I highly recommend it.
We've relied on Bizrate Insights to collect customer feedback and reviews for years on our old Magento site, so when we migrated to Shopify, keeping Bizrate in place was a top priority. The transition couldn't have gone smoother — installation and configuration took a fraction of the time we expected, and we were up and running collecting verified reviews and feedback almost immediately. What's really stood out is the support team. At one point after our migration, reviews had actually stopped coming in — turned out we'd missed checking a box during setup — and their team caught it and reached out to us proactively before we'd even noticed ourselves. That kind of attentiveness says a lot. Every question we've had has been answered quickly and thoroughly, and it's clear they genuinely want the integration to work well for you, not just get you set up and gone. If you're moving to Shopify and already use Bizrate elsewhere (or are considering it), this app makes the switch easy. Highly recommend.
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