Blox: Chargeback Blacklist
The reviews for the Blox app are mostly positive, with users praising its customer intel, helpful insights, and ease of use for identifying fraudulent orders. Customers have reported significant time savings and success in preventing fraudulent activities. However, there are some concerns raised about chargebacks due to high-risk orders not being put on hold by the app. Overall, Blox is highly recommended for its effectiveness in combating fraud and improving customer support services.
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Great experience for us so far. Filled a gap we had in our current tooling, definitely a huge recommended essential item for back office, fraud prevention for anyone. Part of my personal day 1 installs here now.
Great idea for sharing blacklist across all stores using them. Hope more people use them ASAP. However need these improvements: 1. to allow adding of customers to the blocklist via tags. (Update: they implemented this, working) 2. Prevent blocked customers from checking out in the first place, not cancel after they paid. (In progress)
Unfortunately, we're still getting chargebacks due to orders being flagged high risk but were not put on hold by Blox. Thanks.
We're disappointed to see that your experience with Blox hasn't been ideal. While we can't guarantee a 100% reduction in chargebacks, we want to make sure we help as much as possible and we've reached out directly to help.
The customer intel is invaluable for blocking decisions.
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