Blox: Chargeback Blacklist
The reviews for this Shopify App are overwhelmingly positive, with users praising its effectiveness in fraud prevention and back-office management. Customers appreciate the app's ability to fill a gap in their current tools and provide valuable insights for blocking decisions. Some users have highlighted the ease of use for customer support agents and the time-saving benefits of the app. However, there are a few areas for improvement mentioned, such as the need for better handling of high-risk orders and the ability to prevent blocked customers from checking out.
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Great experience for us so far. Filled a gap we had in our current tooling, definitely a huge recommended essential item for back office, fraud prevention for anyone. Part of my personal day 1 installs here now.
Great idea for sharing blacklist across all stores using them. Hope more people use them ASAP. However need these improvements: 1. to allow adding of customers to the blocklist via tags. (Update: they implemented this, working) 2. Prevent blocked customers from checking out in the first place, not cancel after they paid. (In progress)
Unfortunately, we're still getting chargebacks due to orders being flagged high risk but were not put on hold by Blox. Thanks.
We're disappointed to see that your experience with Blox hasn't been ideal. We've reached out to resolve the issue but haven't heard back. Please let us know if we can help!
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