Le Marchand Store review for Bloggle: Powerful Blog Builder
Aug. 31, 2023
**WARNING** DO NOT DOWNLOAD THIS APP! The 10 Day trail period is fake. I downloaded the app then deleted it the next day as it didn't accommodate my needs. The developers still took an unauthorised payment from my account. It's been an ordeal to get a refund. Shopify claims they are doing something but I am the one chasing.
Hello Cassius, I'm sorry to hear about your frustrating experience with our app 🙏 I understand that you've been billed after uninstalling our app. Our team acted promptly by issuing a refund as soon as you reached out to us with your myshopify url, which is requested to make a refund. Regarding the trial period, it is a 10-day free trial. You installed our app on 08/05/23 at 12:18 am and uninstalled it on 08/15/23 at 10pm, which does surpass the 10-day period. Per Shopify's policies, billing takes place automatically at the end of the trial period, even if you uninstall the app which is fair for developers. We don't have control over the billing; that's entirely managed by Shopify so I do not understand why you say that we took "unauthorised payment". That said, we were happy to issue a refund in your case. We value fair play and aim to make sure every merchant feels they are treated justly. If you have further concerns or questions, I'm more than willing to discuss this with you at any time. I also sent you an email to be sure you will have all the information.
