BLOOP: Referrals & Loyalty
BLOOP: Loyalty & Referral- Shopify App Store
Rating
5.0
feedback
95
chart
#9,172
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
5%
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Less than a month
18%
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Less than a year
62%
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More than a year
14%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the team. Customers highlight the quick responses, helpfulness, and efficiency of the support staff, particularly mentioning individuals like Jena, Jennie, and the development team. Users appreciate the ease of setting up and customizing the app, as well as the flexibility it offers for creating referral programs tailored to their specific needs. The app's design, features, and pricing are also commended by reviewers. However, some users mention limited customization options and minor glitches that were quickly resolved by the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 10, 2022
Perfect for setting up Referral and Rewards. The free tier has sufficient features to get up and running. Another highlight is the excellent customer support and development team. We had reported a bug and the CS representative(Gigi) almost spent more than 5 hours on chat with me to reproduce and debug the issue. After which it was fixed immediately by the developer(Phung Viet Tung) and DA (Viet Hoang). I would highly recommend using this plugin.
Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!
Jan. 11, 2022
Good Apps , Very easy to set up and use. Gigi and the tech guy have solved some of problems for me , and everything is going well now .
Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!
Nov. 12, 2021
For the moment I am generally satisfied with the implementation of the program. However, I find that certain things are missing essential for the good development of the program, indeed we know nothing at all about our referrers on the platform, so we cannot manage or block them in the event of fraud for example. We also cannot force referrers to have placed at least one order before being able to sponsor and I would also have liked to be able to oblige referrers to have an account before being able to register on the referral program.
Thanks for your valuable words. 1. About the management dashboard: We have launched the management dashboard with referral performance as wished. Hope you can update your review so it would cause no misunderstanding. 2. About the referral program for customers only: I understand your demand to offer it to protect your bottom line. Yet, the BLoop app is focusing on the strength of word-of-mouth marketing, so anyone interested in your brand may have the chance to share your program with their friends. In case you don't want to publicize your referral program for everyone, I suggest you can hide that program from the storefront, and send the referral page link to your existing customers only. Also, you can add a CTA to your referral program to the order confirmation email to raise the chance of reaching customers. We put your experience at our highest priority, so we will do our best to make it worth a 5-star rating. If you have questions or requirements, feel free to contact us. BLoop Team is available 24 hours a day, 7 days a week to assist you. Take care, BLoop Support Team.
Nov. 3, 2021
Really effective app. I was looking for long time for an app in which client of the shop just have to put an e-mail, and nothing more than that.
Thank you for giving us 5 stars. Love to know how we can better your experience with referral program setup. And we're open to every suggestion for our app development. BLoop Loyalty & Referrals Team.
Oct. 28, 2021
Started as a new store. Bloop is an amazing App!! Highly Recommend. Super useful and Friendly staff.
Thank you for giving us 5 stars. Love to know how we can better your experience with referral program setup. And we're open to every suggestion for our app development. BLoop Loyalty & Referrals Team.
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