Heirloom review for BLP Referral Program Affiliate

Hi Geoff, This is Jennie from the BLOOP Referral team. First and foremost, thank you so much for your feedback, and I sincerely apologize for any inconvenience you’ve experienced! Please allow me to clarify a few points: 1. App Functionality: I understand you had trouble setting up the image-related parts, and our team was there to assist you right away. 2. Response Time: I’ve reviewed your entire conversation with our support agent. It seems they typically responded to you via live chat almost immediately and via email within a few hours. However, for the email verification process, we needed additional time to verify it properly, which took about 9 hours to confirm its completion. We deeply appreciate your patience and understanding regarding this and are committed to improving this process moving forward. 3. Billing: Upon reviewing your billing history, it shows that on October 22nd, you canceled your subscription but then re-subscribed immediately at 8:21 PM. This is why the charges have continued. Please note that the subscription and cancellation process is fully managed by you, and our team does not have the ability to intervene. I’ve also sent you an email to discuss this further and address any remaining concerns. I truly hope to hear back from you soon so we can work together on resolving this. Warm regards, Jennie BLOOP Referral Team