Huff & Puffers review for Age Verification by BlueCheck
July 1, 2025
When we discovered Bluecheck, it seemed like a promising solution that could streamline our checkout process. The main appeal was its ability to verify customers’ ages in the background—without requiring them to manually enter birthdate details. The verification worked quietly based on the billing address provided, allowing most customers to breeze through checkout without even realizing their age was being confirmed. This seamless experience was exactly what we were looking for, and it’s what ultimately convinced us to switch from agechecker.net. Initially, the customer service was responsive, and we felt confident that we had made the right choice. However, we quickly ran into a major issue: the app was charging multiple verifications for a single transaction. This was caused by our excise tax app, which recalculates taxes every time any customer information is updated—triggering repeated verifications. To Bluecheck’s credit, they caught the issue quickly, acknowledged the error, and issued refunds for the first few months. But that goodwill didn’t last. Several months later, the refunds stopped without explanation, and they began ignoring our emails. We even reached out to let them know we were migrating to a new excise tax app—an ideal time to fix the integration problem. We offered to connect them with the new app’s team to collaborate on a solution, but never received a response. At this point, the lack of communication and support became unacceptable. We’ve now switched back to agechecker.net, which consistently provided reliable service and quick support. If you're considering Bluecheck just for the smoother checkout flow—don’t. It might seem appealing to have age verification work invisibly in the background, but that actually creates a compliance risk. When auditors or regulators review your site, they’ll want to see visible age verification measures. An invisible system offers no reassurance that proper checks are in place. Bottom line: steer clear of Bluecheck. The idea is good, but the execution and support are deeply flawed.
Bon - this is hugely disappointing! I (Tabby, head of CS @ BlueCheck) emailed you directly three (3) separate times immediately after you inquired about help with your new excise tax app. In my last email, I indicated that due to no response from you I would cease pinging to not be annoying! On the expertise in Age Verification front: BlueCheck is widely recognized as a leader in this space. We speak with regulators monthly and have clients ranging from Big Tech to mom/pop startups. Our CEO is a board member of the Age Verification Providers Association, IEEE Parental Consent, and IEEE Age Verification standards bodies. We were a referenced partner in the recent Supreme Court case regarding age verification. We only do age verification and we do it extremely well. In June, BlueCheck provided 96% of all orders as fully automated age verification. No clicks, no breaks, just conversions. 98.3% order approval rate with net 218 underage orders blocked. Lastly, if your payment processor was the one who brought up the "invisible" age verification being a tough sell with regulators and they happen to own the company you switched to... well we can connect those dots. We would be happy to work with your team on the excise tax app -- just email me back! We've been in business for over 10 years and are a profitable employee-owned software business that only does age verification tools. List of emails below: June 2nd, June 3rd, June 5th, June 11th. From Huff Puffers: We're in the process of switching our excise tax app that's been causing the double billing issue. Can I loop someone in on your end with the other team to make sure there's no conflicts with the two apps? From BlueCheck (aka Tabby, aka me!), less than 24hrs later: Hi Bon - absolutely, please loop them in and we'll get it solved. Feel free to use this email and I'll be happy to help however we can. June 5th, BlueCheck: Hi Bon - following up on this, please let me know if we can help here. June 11th, BlueCheck: Hi Bon - just checking in to see if there's anything further we can assist with regarding the app integration. Let us know how we can help! I'll stop pinging after this but want to make sure we are being responsive to helping however we can.
Age Verification that automatically verifies customer age