BM: Country blocker IP blocker

We understand your concern. Please rest assured that our app does successfully block all visitors from the countries you added to the Country Blacklist. This can also be easily verified by temporarily blocking your own IP or country and visiting your store — you will find your access will be blocked immediately. In addition, our app includes a feature that can remove blocked visits from Shopify Analytics, helping keep your store data clean and accurate. This option can be found in the app’s General Settings. If you’re not sure how to enable it, our support team is happy to help set it up for you. The reason you may still see visits from blocked countries in Shopify Analytics is because Shopify logs traffic before any app takes effect. As a result, even though our app blocks those visitors right away, the visit attempt may already be recorded. These visitors only see an “Access Denied” message and cannot view or interact with your store in any way. This behavior is determined by Shopify’s platform architecture and applies to all apps. Thank you for your understanding. If you have any questions, please feel free to contact us.

We have never said, “Oh, you will still see it because they come to your website......” You mentioned installing many apps, so we don’t know which app’s support team told you that, but it was not us. You mentioned that after installing our app, you suddenly started getting 2,000 additional visits per day from different countries. We’re not sure what you are referring to here. If you’re suggesting that installing our app somehow made other bots notice your website and start attacking it, that is simply not possible. No Shopify app has the ability to attract traffic, trigger bots, or generate visits from thousands of IPs across different countries. On the other hand, if you believe our app directly generated this traffic, that is even less reasonable. Why would we, AFTER you installed our app, rent 2,000 IPs from different countries every day to attack your store, and then tell you we can’t fully handle it? That would serve no purpose and would only create unnecessary suspicion. Logically and technically, it makes no sense, and no app would do that. We checked the bot traffic on your store. The bot traffic was all coming from Huawei Cloud. Even if the IPs appear to be from different countries, our app had already successfully blocked them. What we cannot do is prevent other third-party tracking tools from recording these blocked visit attempts, which only result in an “Access Denied” response. That behavior is determined by Shopify’s architecture, and it applies to every storefront-level app. In other words, many tracking tools will still log the request even when the visitor is immediately blocked and only sees “Access denied.” It’s similar to blocking a number on your phone: the call is blocked, but you can still see a missed call. Even so, we did provide a method that can fully resolve this situation. The setup is a bit more involved, but by the time we shared it, the app had already been uninstalled. After you uninstalled our app and installed another app, the bot traffic stopped. We encourage you to take a rational look at everything that happened after installing our app, and if this traffic was truly caused by an app, then reconsider which app is actually more likely to be related. That said, we remain committed to helping merchants protect their stores and understand how Shopify security and traffic logging actually work. If you have questions or concerns, our team is always available to help.