Natural Organic Honey review for BM: Country blocker IP blocker

To block a customer, you only need to click “Add” in the Blocklist and enter the visitor’s name, email, or phone(any one of them). We never ask for your name, email, or phone — it’s very clear that those fields are for entering the customer's information you want to block, not your own. We don’t believe this is a cumbersome process — it only takes two simple steps. You mentioned wanting an order list to choose from. However, what actually needs to be blocked is the visitor, not the order. Even if you meant blocking the customer associated with a specific order, that wouldn’t really make sense from a technical or logical standpoint — a visitor you want to block may not have placed any order at all. That’s why all visitor-blocking apps work this way. Also, please note that customer data in orders (such as name, email, and phone) is sensitive information. Our app strictly follows Shopify’s privacy policies — we do not store or expose this kind of personal data. The system only checks these fields at checkout to find matches. If blocking were done directly from order data, the app would have to store those sensitive details first — which would not only violate Shopify’s data-protection rules but also create an unnecessary privacy risk for you as the store owner. Even then, it would still be unclear which specific detail you actually want to block (name, email, phone, address, country, IP, ASN, referrer, etc.). That’s why all security apps require merchants to manually enter the visitor’s identifying information. As for customer support — yes, we have it. You can reach us anytime through the green email button in the bottom-right corner of the app, just like most websites (including yours) provide their contact option. We always respond promptly to every message we receive. In fact, we also sent you several messages offering help, but there was never any reply from you.