Bob Go smart shipping solution for Shopify

Bob Go smart shipping solution

Smart shipping and order management solution in South Africa

Rating

4.8

feedback

40

Reviews

chart

#2,650

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    8%
  • Less than a year
    40%
  • More than a year
    52%

Reviews Summary

The reviews for the uAfrica app on Shopify are mostly positive, highlighting its user-friendly interface, convenience, good set of couriers, and excellent customer support. Users appreciate the seamless integration with Shopify, time-saving features, and cost-effective shipping solutions provided by uAfrica. However, there are some concerns raised about high pricing for multiple shipping locations, issues with app syncing, and challenges with certain courier companies' services and accountability. Overall, the app is praised for streamlining shipping processes, saving time and money for ecommerce businesses in South Africa.

Highlights

User-friendly interface and convenience
Good set of couriers and cost-effective shipping solutions
Excellent customer support
Challenges with certain courier companies' services and accountability
High pricing for multiple shipping locations and issues with app syncing

Rating Breakdown

  • 5
    88% (35 ratings)
  • 4
    8% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)

Reviews with Text

  • 100% (40)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Feb. 25, 2023

If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars. The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover. Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet. Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.

Using app

11 days

Total reviews

2

Average rating

3.5

4 / 5 Share

Jan. 11, 2022

Pros - User friendly and hugely convenient - Good set of couriers - Good customer support - No major glitches so far - Mostly fair pricing Con - Extremely high pricing for having more than 1 shipping location.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your review! Since early 2021 we offer an unlimited number of shipping locations on all of our plans. One of our team members will give you a call shortly to explain to you how it all works.

5 / 5 Share

March 18, 2021

Uafrica is an absolute dream! Gives you the best courier pricing in SA and assists greatly in a seamless delivery solution for customers, keeping them updated automatically throughout the process!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2021

I couldn't run my business without uAfrica. It takes out all the admin, saves me time and money and is very user friendly. Thank you :-)

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2021

uAfrica is fabulous! They have had a huge impact on our efficiency and service and they are a true partner - always feeding back to us if there are issues with any parcels. I would highly recommend them to anyone who wants to streamline their shipping. Their site is also very easy to connect to your Shopify store and very easy to use.

Using app

6 months

Total reviews

5

Average rating

4.8

All reviews

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