Bob Go smart shipping solution
Smart shipping and order management solution in South Africa
Rating
4.7
feedback
38
chart
#2,765
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
8%
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Less than a year
37%
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More than a year
55%
Reviews Summary
The reviews for the uAfrica Shopify App are overwhelmingly positive, with users praising its user-friendly interface, seamless integration with Shopify, and cost-effective courier pricing. Many users appreciate the time and money-saving benefits of the app, as well as the excellent customer support provided by the uAfrica team. However, some users have raised concerns about the high pricing for multiple shipping locations and the lack of accountability when issues arise with courier companies. Overall, the app is highly recommended for ecommerce businesses in South Africa looking to streamline their shipping processes and improve efficiency.
Highlights
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Feb. 25, 2023
If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars. The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover. Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet. Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.
Jan. 11, 2022
Pros - User friendly and hugely convenient - Good set of couriers - Good customer support - No major glitches so far - Mostly fair pricing Con - Extremely high pricing for having more than 1 shipping location.
Thank you for your review! Since early 2021 we offer an unlimited number of shipping locations on all of our plans. One of our team members will give you a call shortly to explain to you how it all works.
March 18, 2021
Uafrica is an absolute dream! Gives you the best courier pricing in SA and assists greatly in a seamless delivery solution for customers, keeping them updated automatically throughout the process!
March 18, 2021
I couldn't run my business without uAfrica. It takes out all the admin, saves me time and money and is very user friendly. Thank you :-)
March 17, 2021
uAfrica is fabulous! They have had a huge impact on our efficiency and service and they are a true partner - always feeding back to us if there are issues with any parcels. I would highly recommend them to anyone who wants to streamline their shipping. Their site is also very easy to connect to your Shopify store and very easy to use.
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