Bob Go smart shipping solution
The reviews are overwhelmingly positive about uAfrica’s ability to simplify shipping and fulfillment for Shopify merchants. Users repeatedly praise the app for saving time and money, automating waybill creation, comparing courier rates, syncing smoothly with Shopify, and reducing admin work. Many also highlight the convenience of having multiple couriers available, automatic tracking updates for customers, and responsive, friendly support. Several reviewers describe the app as essential to their business operations and say it has improved efficiency, customer service, and overall logistics. The negative feedback is concentrated around accountability, pricing edge cases, and courier-related problems rather than the core app experience. Some users report frustration when parcels go missing or couriers provide poor service, saying uAfrica does not take enough responsibility when issues arise. A few reviewers mention billing concerns or unexpectedly high fees, especially for multiple shipping locations, and one review alleges unfair charges after a prepaid period. There are also requests for broader functionality, especially international shipping and improvements to the interface or workflow. Overall, the app is seen as highly valuable, but merchants want stronger support when delivery problems occur and more flexibility in pricing and shipping options.
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Best in class!! Great service. Seamless integration.
These people are a scam, they say your account is prepaid, then charge you for R1000s of rands in fees after the a few months have gone by. They cannot proof that the deliveries have been made, and then the block your account.
If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars. The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover. Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet. Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.
Pros - User friendly and hugely convenient - Good set of couriers - Good customer support - No major glitches so far - Mostly fair pricing Con - Extremely high pricing for having more than 1 shipping location.
Thank you for your review! Since early 2021 we offer an unlimited number of shipping locations on all of our plans. One of our team members will give you a call shortly to explain to you how it all works.
Uafrica is an absolute dream! Gives you the best courier pricing in SA and assists greatly in a seamless delivery solution for customers, keeping them updated automatically throughout the process!
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