LEXXA GADGETS review for CedCommerce Bonanza Channel
Nov. 23, 2018
the second time i installed the app and stills not working i been waiting for my booth to be active and they keep telling me and telling me to wait when they say the booths activation takes around 24hr and nothing no one is giving me a straight answer oh and one of the costumer service asked me for my password to my account its that even allowed?? im deleting again the not worth it to be waiting and getting such bad service
Thanks for providing us the opportunity to serve you for the second time and felt really sad to know that app didn't work well for you. First of all, we would like to clear to the readers that we are not someone from Bonanza Marketplace. We develop different Apps for Shopify. Yes Bonanza Marketplace has a booth activation process where they review booth before activating. As per the information publically available, they take 24 to 48 hrs to activate a booth once all the necessary steps have been done by the sellers. Whether they will activate booth or not is decided by Marketplace after successfully reviewing the booth as per there guidelines. So we guide the seller accordingly and we don't play any role in booth activation. We also guide sellers related to marketplaces and help them understand marketplace guidelines and in your case too we helped you in understanding why it is required to set up a Paypal Account before signing up with Bonanza Marketplace to which information is most likely to be provided by the marketplace and not by the App Developers. We don't promote such activities in which we ask the seller for there personal credential but to better assist sellers we ask for staff account access of the account. For which sellers need to provide approval and only after that we get access to there account. Once the work is done we request the sellers to change the credentials as well as remove all necessary access to there accounts. It is only after sellers approval that any access can be granted to the developers and we don't force anyone to provide the same if he or she is uncomfortable providing the same. We would be glad if you could provide us with another opportunity to serve you back in any form. We would work hard to improve your experience with us. Thanks CedCommerce