CraftOpera review for CedCommerce Bonanza Channel
Aug. 17, 2019
This app is such a waste of time, infect its functionality eliminated all my personal SEO efforts of my Bonanza listings. Even it doesn't do its' basic functions like Inventory Management, Inventory Syncing etc. Whenever I talk to its customer care they always say "it takes time to happen things on Bonanza due to its API issues" but nothing happens even after hours. Indirectly they blame on Bonanza Marketplace for all there own issues. Here is how their Best Customer Service serves like: I just tried many times to check how its Inventory syncing system works and reduced the quantity of a listing on my shopify admin and then wait for hours to reflect the same inventory on bonanza and passed my time by refreshing the product page on bonanza again n again but nothing happened. Then what an irony happened just after I contacted and complain to customer support about the issue, the item synced just after I given them the Bonanza ID of particular item and otherwise it was not updated from hours and what I felt they do it manually behind the wall just to show me. I assure you it happened many times with me, what a joke is this app... I salute its customer care team to make it alive till date...
Dear CraftsOpera, Our support team had handled your query the day you came in contact with us. We had already updated if the already existing product is upload through the app with the changes done in the app they will be updated on the marketplace. You were guided on every feature of the App and it's working Related to Inventory Updation we never said that it is Bonanza Marketplace Issue we had talked about the limitation of the marketplace to accept too frequent updates which is mentioned under their Api guidelines. Every marketplace or a platform has his limitation and this was clearly explained to you while discussion with our support representative. We never blame anyone if something is wrong at our end. This is not an issue at the App front as well as we need to follow the guidelines of Bonanza Marketplace as we being the trusted partners of Bonanza. We contacted with Bonanza and also shared with your team the response we got from Bonanza regarding the inventory update and your team is also aware of the same. Inventory updation is an automatic sync feature in the app and updates inventory on regular basis. We would request you to kindly communicate with us so that we could stay in touch and as soon as we receive further updates from Bonanza Marketplace Team we could update you. Thanks CedCommerce
