Bookvault
Easily Print & Ship Globally With Automated Shipping Setup!
Rating
2.3
feedback
2
chart
#11,254
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Reviews Summary
BookVault has received mixed reviews from users. While some appreciate the easy-to-use interface, wide range of formats, and excellent customer support, others have faced issues with inconsistent lead times, poor customer service, and glitches in the manuscript system. The negative reviews highlight problems such as missing shipments, delays, and unhelpful responses from the company. Users have expressed frustration over the impact on their businesses and recommend considering more reliable Print-on-Demand partners. Overall, the app seems to have both strengths and weaknesses, making it important for potential users to weigh the pros and cons before choosing BookVault.
Highlights
Rating Breakdown
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All reviews
Oct. 11, 2024
In a word? DISAPPOINTING Bookvault struggles with consistent leadtimes, poor customer service and a glitchy AF home-grown manuscript system. I have had more customer complaints from this Print-on-Demand company in the past 3 months than I've had in 10 years of selling books. From missing shipments to books missing from bundles to long delays, I have lost long-time customers and had it up to my eyeballs with cleaning up their messes. There are 3 types of emails they send when responding to problems: "Wait longer", "Just try it again" and "Not our policy." I went with Bookvault over Lulu or Ingram Spark to save money, but what it has cost me in headache and hassle, they're not worth it. Learn from my mistake and go with a more consistent, reliable POD partner. Whether you're selling 10 paperbacks or 1,000 paperbacks, you deserve a good partner. Bookvault ain't it. Not by a long shot. VERDICT: FAIL
July 21, 2022
I'm very happy with BookVault. It's easy to use, and they have a wonderful range of formats including 5x8 (which is not offered by Lulu Direct). Their support is first-rate.
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