Alex Fox Books review for Bookvault

Oct. 11, 2024

In a word? DISAPPOINTING Bookvault struggles with consistent leadtimes, poor customer service and a glitchy AF home-grown manuscript system. I have had more customer complaints from this Print-on-Demand company in the past 3 months than I've had in 10 years of selling books. From missing shipments to books missing from bundles to long delays, I have lost long-time customers and had it up to my eyeballs with cleaning up their messes. There are 3 types of emails they send when responding to problems: "Wait longer", "Just try it again" and "Not our policy." I went with Bookvault over Lulu or Ingram Spark to save money, but what it has cost me in headache and hassle, they're not worth it. Learn from my mistake and go with a more consistent, reliable POD partner. Whether you're selling 10 paperbacks or 1,000 paperbacks, you deserve a good partner. Bookvault ain't it. Not by a long shot. VERDICT: FAIL