Negate ‑ Bot Protection
Negate Bot Protection for Shopify
Rating
4.4
feedback
43
chart
#3,597
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
5%
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Less than a month
42%
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Less than a year
37%
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More than a year
14%
Reviews Summary
Negate is highly praised for its effectiveness in blocking bot traffic and providing exceptional customer support. Users appreciate the immediate impact on traffic quality, reduction in bot activity, and the personalized assistance from the team, especially Kai. The app has been described as a lifesaver for small businesses facing targeted attacks and a game-changer for protecting Shopify stores. However, there are some concerns raised about the app not accurately identifying bots, causing issues with ad crawlers and potentially increasing ad costs. Additionally, there have been instances of communication challenges and dissatisfaction with the pricing structure.
Highlights
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Nov. 24, 2025
Title: Life-saver for our small Dutch family shop Review: We’re a tiny family webshop that only sells in the Netherlands & Belgium. A few days ago we suddenly got hit hard by a targeted bot attack (dozens of bots every few minutes from Russia, Brazil, USA, Ukraine, etc.) plus spam and threatening messages on other platforms. It was extremely stressful. Within minutes after contacting support, Kai and the senior dev team jumped in. They first helped me get the attack under control and then personally added custom backend logic to block ALL traffic outside NL/BE – something that isn’t even a standard feature. The difference was immediate and total peace of mind. Kai’s support was fast, friendly, patient and genuinely caring. He took the time to explain everything and made sure we felt safe again. Negate didn’t just protect our store; they protected our little family business when we needed it most. If you run a small Shopify store and ever get targeted, these are the people you want on your side. 100 % recommended. Thank you Kai & team – you’re absolute heroes!
Nov. 17, 2025
Negate has made a HUGE difference in the performance of our ads since we installed it ≈ 18 months ago. For years, bot-triggered events had been sent back to ad platforms and drowning out legitimate signal with noise, but within days of install we started seeing a *massive* improvement in traffic quality because now only human-triggered events were being passed back to Meta, Google, et al. I've also been repeatedly impressed by Negate's prompt replies to CS inquiries and the care they've taken in thoroughly researching issues I've brought to their attention in order to provide top-notch customer service.
Nov. 17, 2025
I installed this app over the weekend and emailed support with questions. I was not expecting to receive an answer over the weekend; however, they did answer right away! I'm looking forward to having better success with my ads now. Thank you for the great support, Kai and team!
Nov. 11, 2025
Kai from Negate was a great help in setting up our accounts and resolving issues in a timely manner. Thanks Kai!
Nov. 7, 2025
Negate delivers exceptional support that makes a measurable difference. Our implementation has significantly reduced bot activity across our platform. When we needed assistance with a unique requirement, their team responded promptly with tailored solutions that addressed our specific concerns. Negate demonstrates genuine commitment to understanding client needs and delivering effective results. The app is a valuable addition to any operation seeking reliable, responsive service.
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