Negate ‑ Bot Protection

Overall, the reviews are strongly positive and many merchants describe the app as a game changer for dealing with bot traffic, fake visits, and polluted analytics. A common benefit mentioned is cleaner data: users say their sessions, conversion rates, ad pixels, and reporting became more reliable after installing the app. Many reviewers also note that the app helped reduce wasted ad spend and improve campaign performance on Meta, Google, and other platforms. Another major strength is customer support, with repeated praise for Kai, Taylor, and the team being responsive, hands-on, patient, and willing to provide personalized help or even custom solutions. Several users also appreciate that the app is easy to set up and runs quietly in the background. The negative feedback is much smaller in volume but important. A few reviewers say the app did not block the bot traffic they were seeing, or that it only caught part of it. Some users felt the app was misleading about what it could protect against, especially around card testers, checkout-related bot activity, or abandoned cart bots. There are also complaints that the app blocked legitimate ad crawlers or caused unintended side effects that hurt ad performance. A couple of reviews mention setup complexity, missing rule controls, or slow/no support response in problem cases. In short, most merchants are very satisfied, but the main concerns are effectiveness in certain bot scenarios, transparency about limitations, and occasional configuration issues.