Musotica.com review for SEOAnt ‑ 404 Link Redirect
Jan. 31, 2025
Horrible help. If an item is active and you make it inactive and you have automatic forwarding you cannot go back unless one by one to fix issue. No one can give me a solution and costumer service does not care if I delete the app. Also if I delete the app they cannot tell me how long it would take to get my redirects canceled.
Good day! We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologize that our support did not meet your expectations. We understand your situation clearly, and we’d like to clarify the behavior and available solution in a more straightforward way: If a product/page was active, then set to inactive while automatic redirects were enabled, the app may automatically create redirects for the affected URLs. If you would like those URLs to return to their original state (no redirect), you can go to the app and batch-select those URLs and mark them as “Ignore.” Once ignored, these URLs will remain as their original addresses and will no longer be redirected. If you want to cancel redirects that have already been created, please: Turn off the Automatic Redirect toggle in the app Remove or cancel the existing redirects These changes take effect immediately. We are very sorry if this was not clearly explained earlier and if this caused confusion or extra work on your side. Your feedback is extremely important to us, and we take responsibility for improving both our product guidance and support communication. Once again, please accept our sincere apologies for the inconvenience. Kind regards, SEOAnt Redirect Team
