The Cloud Bra review for BUCKS Currency Converter PRO++

Summary: The issue arose due to a misunderstanding about the app's functionality when Shopify Markets is enabled. I’m sorry to hear that your experience with our support team was not as expected. It seems that the issue arose due to a misunderstanding about the functionality of our app, particularly with Shopify Markets enabled in your store. When Shopify Markets is enabled, the conversion display and price rounding are managed by Shopify itself. Our app functions as a currency switcher, but the conversion process is outside the scope of what our app controls. That's why we advised you to contact Shopify support, as they would be better equipped to assist with this specific issue. I understand that it might have seemed like we were not willing to help, but I assure you that our goal is always to provide the best possible support within the capabilities of our app. We deeply value your business and regret that this limitation led to a negative experience. Please know that we are committed to improving our service to avoid such misunderstandings in the future, and we always strive to provide the best possible support within our app’s capabilities. If you have any further queries, please don't hesitate to reach out to us at [email protected] or via our in-app chat. -Tinu, Customer Support Lead at Helixo