The Tinsel Rack review for BUCKS Currency Converter PRO++

Summary: We promptly updated the customer with a fix, but it seems the email was not received. So, we followed up with screenshots and chat transcripts to assure the customer. Hi Angela, We’re very sorry that your experience didn’t meet expectations, and we truly appreciate your feedback. Regarding the issue with the misspelled currency — our team resolved it promptly on April 7th. We initially notified you via email, but it appears that the message may not have reached you. To ensure clarity and transparency, we later followed up with screenshots and chat transcripts, and also reached out to your team members Fion and Jolene on April 9th to confirm that the correction had been made. We sincerely apologize if it felt like no one responded to your messages — we take every support request seriously and always aim to respond promptly. If anything still feels unresolved, or if you'd like us to take another look at the setup, we’re more than happy to assist. And if your experience has improved since, we’d be incredibly grateful if you’d consider updating your review. It really helps other merchants and supports the continued efforts of our team. Warm regards, Tinu Customer Support Lead, Helixo