Viking Shop review for Hextom: Bulk Product Edit
July 27, 2023
Application and support to be avoided. I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal. I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period. Keep your money, it will save you a lot of time and money.
Hi, I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us. At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame. Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future. Thank you for bringing this matter to our attention. Best regards, Aaron @ Hextom Inc.
Bulk edit, CSV import & export products, orders, customers