Spikes and Seams Greek review for Hextom: Bulk Product Edit
Dec. 27, 2023
Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.
We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received. Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns. However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at [email protected]. We're available to answer any questions and find a solution that meets your needs. Thank you for your understanding and cooperation. We look forward to hearing from you soon.
Bulk edit, CSV import & export products, orders, customers