Burq: On‑Demand Delivery
Offer on-demand delivery, instantly!
Rating
4.4
feedback
2
chart
#10,575
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Reviews Summary
Burq has received mixed reviews from users. Positive aspects include streamlining business operations, same-day delivery options, integrated pricing models, and user-friendly platform. Users appreciate the fair pricing compared to other courier services. However, negative aspects highlighted include issues with support, specifically long wait times for responses and lack of communication. Users have experienced delays in package deliveries due to formatting errors and difficulties in getting drivers assigned promptly. Consistency and communication are key for a delivery app, and some users have found Burq lacking in these areas.
Highlights
Rating Breakdown
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All reviews
Sept. 7, 2023
Burq has helped streamline my business in a multitude of ways. From same-day delivery to integrated pricing models on my website, Burq has truly made the customer experience a positive one. The platform is extremely user-friendly and pricing is very fair compared to other courier services. Highly recommend!
May 11, 2022
Decent shipping rates but has glaring issues regarding important factors. Support is almost nonexistent when facing issues such as endless pending status. A same-day delivery app should not take over an hour to reach back regarding a package that needs to be delivered before our store closes. To be specific, our issue was a simple one; our shipping status did not change from pending due to a formatting error from the delivery address. This one shipment took over 3 hours to be fulfilled, and it was over an hour until we finally got a response from Burq's support team. We had to personally deliver the package because of how long the wait was to be assigned a driver. Today we gave Burq its final chance. We waited for over an hour for a driver to be assigned and still had no luck. We switched to another delivery app and had a driver pick up the package in less than 20 minutes. Delivery requires consistency and communication. Nobody likes to make delivery a hassle. A delivery app should be able to take care of the logistics without having to be contacted constantly to get packages picked up.
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