Katie So review for Buy Button channel
June 8, 2020
Integrating the button to my website was simple. However the product images were so degraded, I was really disappointed. Despite trying different sizes, dimensions and resolutions (all saved for web), the images still look terrible. The option to have an enhanced button template was also missing, so even though I had multiple images and a product description, I wasn't able to choose the enhanced template feature to show those. There should be clarification that a Shopify "Free Trial" does not entitle you to truly run a store. I received error messages when first attempting to run transactions with no clear solution provided. This was only rectified when I paid for an account, which I didn't realize was necessary when signing up. I understand having to pay for the service, but the error message was not clear that that was the issue.
Hi, there. Thank you for taking the time to write a review, I'll be sure to pass along that feedback to the relevant teams. Your product images certainly shouldn't be degraded when using the button - I'd like to help you troubleshoot that further, so I'll send you an email shortly and we can take a look together. Talk soon! - Brie, Shopify Support
