Play Offside review for Buy Button channel
June 6, 2021
Very cool. BUT, the first order the customer received a call from their bank saying that if she was sure this was a secure purchase and if she had done it - somehow the buy button appeared to be a scam to her bank (normal cc payment). Other than this, the whole set up and and experience is a breeze and a fresh new sales channel.
Hi, there! Thanks for leaving your feedback. The Buy Button shouldn't skew the way the order is processed. The order would go through the Shopify checkout in the same manner as if they were going through a standard website. I'd certainly recommend checking the fraud analysis on the order to see if any of the banking or personal information may have been improperly typed: https://bit.ly/3gnx6qJ. If you see this again or you'd just like another set of eyes on this, please feel free to reach out to our support team directly: https://bit.ly/3jio6V2. -Oliver, Shopify Support
