BUZZ Affiliate & Influencer
Buzzbassador Influencer Marketing Platform on Shopify
Rating
4.9
feedback
102
chart
#3,224
All reviews
Rating Breakdown
Review RSS Feed
April 21, 2021
Highly recommend this app! Gone are the days full of headaches from the bottlenecks that are created by manually needing to manage your ambassadors. This app has been simple to use and the team at buzzbassador has been great with providing value!
April 28, 2021
UPDATE: With their fast customer support, I was able to learn the app's UI and functionality. They also customized a Manual Payment button for me because I prefer to pay my ambassadors manually. They also offered a one-month free of charge and a possible adjusted billing plan which I look forward to. FIRST REVIEW: It is not simple, really really complicated app, and doesn't have an option to pay ambassadors manually. Too expensive.
UPDATE: It has been a pleasure working with you Tommy! Thanks for your patience, we are so glad we have been able to provide good assistance and resolve all of your questions. Excited to continue building our relationship :) ORIGINAL REPLY: Hey Tommy! Thank you for your honest review. I know we’ve been speaking over chat, but I wanted to respond here as well. I want to reiterate that my team and I sincerely apologize that you have been disappointed with your Buzzbassador experience. As you know, we have been doing everything we can to assist you with your questions over chat, and I feel confident that the solutions we have provided can resolve each of your concerns. To address your points specifically: Regarding “complicated app” — As a reminder, we provide simple follow-along usage guides for every part of Buzzbassador, and we strive to create the most user-friendly experience possible. With these guides, most merchants are able to get their account set up and running in minutes. We also offer one-on-one video calls to answer our merchants’ questions and walk them through the set up process step by step. Although you declined our offers to chat on a call, I just want to reiterate that the option is still available to you any time! Regarding “doesn’t have an option to pay ambassadors manually” — I know I already explained this in our chat thread, but to clarify here, we do in fact offer an option to manually pay ambassadors. Several of our merchants use this option; it is fully operational. All you need to do is complete the manual payment with your preferred payment method, and then mark those ambassadors’ commissions as paid within the app using the “Mark As Paid” button. I will go ahead and send you these instructions again over chat and email, just in case you missed them last time. :) Regarding “too expensive” — I see that you are still using our 2 week free trial, but once you begin your first billing cycle I am happy to discuss with you the potential of an adjusted billing plan. We are always open to work with small businesses and startups on this! Again, thank you for your honest review and I look forward to continuing to chat with you in the app. Have a blessed day :) - Shelby
April 12, 2021
This app has been so helpful in creating a brand ambassador program! I thought it was going to be complicated setting everything up, but the team at Buzzbassador really simplified the set-up process and made it so easy to understand . Not to mention, Shelby is always quick to respond to emails and provides additional guidance and help when you need it.
March 19, 2021
When I initially used the app, I was confused by how the rules work but it was actually simpler than I thought. The app contains many useful guides and live chat service is brilliant! I had Calvin help me with my queries and the response was quick and super friendly. It made the whole process of setting up super fun and hassle free :')
March 19, 2021
Love this app! It made all the manual work of ambassadors go away... and after a minor setting issue that I created, Calvin helped me get it figured out so quickly. Cannot say enough about the app and the Service behind it!
March 5, 2021
It is such a pleasure doing business with such great people. Right after I subscribed for the app, I was able to schedule an intro meeting with the co-founder of the company and get true insight on how to deploy the service to serve my needs very specifically. The customer service is fantastic and the integration a breeze thanks to the hard work that was put in making amazingly detailed videos. I wish more companies were treating their customers with this level of care. Thank you Buzzbassador :D
Feb. 16, 2021
Great app. I personally love it cuz it's very easy to use and easy to manage all of my Ambassadors. Shelby and the whole team are fantastic and their customer support is on point!
Aug. 17, 2021
Absolutely love this app and the customer service is phenomenal. Easy set-up guide on how to create your program, discounts, landing pages, and standard emails to fit your brand style. Never had to wait long on questions being answered through their chat and you can tell it's a REAL person on the other side - great hype people too ;)
Feb. 13, 2021
The support in unmatched and definitely something to be proud of in this industry. I love that they are constantly adding new features.
Feb. 10, 2021
This app helped me take the first scary step into the world of ecommerce and is currently helping my brand get out there in the world and spread. The people behind it are true and genuine. They wish only success on others and their app really follows through on that. Whether you are a beginner like myself or a pro, this app is the one to use.
Feb. 9, 2021
5-stars is an understatement. The support provided by the team (Shelby especially) is world class. I had a feature request while in my trial period and immediately they were checking with their dev team and providing me with a timeline. I can't recommend this app enough, and look forward to working with them more going forward! 5/5 stars in every category!
Jan. 27, 2021
Excellent ambassador platform and superb customer service!!! Calvin and Shelby are awesome! I cannot say enough about how wonderful and responsive the team at Buzzbassador has been! They are incredibly responsive and they truly care about the success of each of the companies that use their app. If you are trying to decide among a number of ambassador apps, look no further, Buzzbassador is truly the one to go with! Great platform and great service!
Jan. 7, 2021
I'm new to Buzzbassadore and i must say, this is AMAZING! I'm impressed on how user friendly it is. I got it all set up in a few hours. The customer service team is so fast when it comes to responding so you don't waste to much time setting up if you come across an issue.
Dec. 30, 2020
I recommend Buzzbassador. My Ambassadors love the platform, it's easy to use, and their Customer Support is Amazing. It's saving me time, the program is much more professional, and it's working!! It's the way of the future :)
Dec. 28, 2020
This is the best app I've used on Shopify and the customer service is fantastic too. Everything you need!
Dec. 20, 2020
I like app my Rep Calvin is the best even before joining he really gave me insight into my website and helpful tips. Any time I have a question I know it will be answered
Dec. 15, 2020
Their customer service is excellent! They respond super quickly and are extremely helpful and kind. It's a user friendly app at an affordable price. Great for startup businesses. I recommend!
Dec. 13, 2020
This application and team so far is excellent. We are super excited about the anticipated growth of our brand!
Dec. 1, 2020
Had a great experience with the Buzzbassador team during the setup process. My team is really enjoying the simplicity and function of the application. We are in the process of loading our ambassadors now and will be excited to update the review as we proceeed. To date, the Buzzbassador team has been quick to respond and very helpful with our questions.