ExcellentSupply.com review for Calcurates: Accurate Shipping
April 1, 2024
App says it handles Volumetric Weights. Not an accurate statement. There's no actual connection to products for volumetric weights. And I didn't find that out till after I hit the "subscribe" button. Very dissapointed! _______________________________________________ In response to the reply from the developer... Using metafields is a poor workaround. Other shipping calculator apps in the Shopify app store have the ability to calculate dimensions baked into their app. Yours doesn’t provide that feature. You should have a way to setup dim weights – or not advertise that your app has a volumetric feature.
Hello! Sorry to hear you haven't figured out how our Volumetric Weight feature works, which caused a bad experience with our app. The feature interacts with Shopify product metafields - in your account you should have synced your store with Calcurates and mapped dimensions with the corresponding metafields. Our app automatically calculates the cart's dim weight based on your product dimensions. Setting them with metafields and using other product CSV import/export apps makes the process quick and easy. This approach works great for all our merchants. There is also the Smart Packaging feature in our app, which solves dimensional shipping in a different way — it virtually pre-packs the order into available packages in optimal way or based on your own packaging rules. The subscription is not required for all that while you are on a free trial. We feel sorry it wasn't clear to you. We'd be happy to do a configuration for you for free, please reach us at [email protected].
