CallFlows ‑ AI Phone Agent
AI phone agent answers calls 24/7. No coding necessary.
Rating
5.0
feedback
7
chart
#1,761
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
29%
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Less than a day
0%
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Less than a month
57%
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Less than a year
14%
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More than a year
0%
Reviews Summary
Callflows is highly praised by Shopify merchants for its AI phone customer service solution. Users appreciate the straightforward setup, flexible call flow logic, and customizable features such as specific instructions for agents and custom greetings. The accuracy of answers provided by the AI is noted to be impressive, sometimes even surpassing human agents. The app has effectively reduced missed calls, improved customer experience, and led to fewer abandoned carts. Additionally, the quick setup time, diverse agent skills, and the ability to collect valuable information for marketing purposes have been highlighted as significant benefits. Some users have also mentioned cost savings and efficiency improvements thanks to the app's insights and analytics.
Highlights
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All reviews
Dec. 19, 2025
We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow logic is very flexible, making it easy to guide customers through order verification, issue collection, and handoff to human support when needed.
Nov. 26, 2025
What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.
Nov. 23, 2025
We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.
Nov. 21, 2025
Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.
Aug. 28, 2025
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
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