CallFlows ‑ AI Phone Agent
AI phone agent answers calls 24/7. No coding necessary.
Rating
5.0
feedback
6
chart
#2,216
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
17%
-
More than a year
0%
Reviews Summary
Callflows, the AI phone customer service solution, has received overwhelmingly positive reviews from Shopify merchants. Users appreciate the straightforward setup process and the flexibility of call flow logic, which allows for easy customer guidance and handoff to human support when necessary. The app's customization options, including specific instructions for agents and custom greetings, have impressed users, with some noting that the accuracy of answers rivals that of human agents. Additionally, the analytics dashboard provides valuable insights that were previously unavailable. Call Flows AI has not only reduced missed calls but has also received praise for its natural-sounding 'agent' and its ability to decrease abandoned carts. Users have found the quick setup time, comprehensive agent skills, and support team guidance to be particularly beneficial. Some users have even utilized the app for collecting information for marketing purposes, saving significant work hours and enhancing sales opportunities.
Highlights
Review RSS Feed
All reviews
Dec. 19, 2025
We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow logic is very flexible, making it easy to guide customers through order verification, issue collection, and handoff to human support when needed.
Nov. 26, 2025
What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.
Nov. 23, 2025
We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.
Nov. 21, 2025
Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.
Aug. 28, 2025
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more