Rating

5.0

feedback

19

Reviews

chart

#2,232

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    0%
  • Less than a month
    32%
  • Less than a year
    47%
  • More than a year
    11%

Reviews Summary

BorderBuddy is highly praised by ecommerce merchants for its ease of use, time-saving features, and transparent shipping process. Users appreciate the quick setup process, cost-efficiency, and the elimination of surprise fees for customers. The customer service team is consistently mentioned as helpful, responsive, and providing exceptional support. However, a few users have expressed concerns about the high brokerage fee, especially for products with lower prices. Overall, BorderBuddy has significantly improved the shipping experience to Canada for many businesses, leading to increased customer satisfaction and smoother operations.

Highlights

Ease of use and time-saving features
Transparent shipping process
Exceptional customer service
Cost-efficiency
Concerns about high brokerage fee

Rating Breakdown

  • 5
    95% (18 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 28, 2024

Installed the app in seconds with no complicated setup. It has saved us time and money by streamlining our shipping process. The support team is helpful and quickly resolved the issues we had.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 17, 2024

The app is very user-friendly and has saved me so much time. No more surprise fees for my customers. The support team is also very helpful and responsive.

Using app

9 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 12, 2024

Love this app! It simplifies the process of calculating customs duties. My customers appreciate the transparency.

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 26, 2024

I am so incredibly happy with BoarderBuddy! It was so easy to set up and now I can ship products to Canada without surprising my customers with additional fees! I can't believe I went years without it!

Store

HenGear

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Great customer service. Had an issue (which was my fault) team addressed it. Works perfect

Using app

8 months

Total reviews

5

Average rating

5.0

All reviews

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