Rating

5.0

feedback

21

Reviews

chart

#2,181

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    0%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    10%

Reviews Summary

The BorderBuddy app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users appreciate the app for its ability to calculate duties and taxes accurately, providing transparency to customers in Canada and saving time for the merchants. The user-friendly interface, quick setup process, and reliable customer support have been highlighted as key strengths of the app. Additionally, merchants have praised the app for streamlining the shipping process, reducing surprise fees for customers, and increasing sales to Canada. The fixed $15 brokerage fee offered by the app has been seen as cost-efficient compared to traditional shipping methods, with some users mentioning that it has significantly reduced import fees for their customers.

Highlights

Accurate duty and tax calculations, transparency for customers
User-friendly interface and quick setup process
Reliable customer support, streamlining shipping process
Cost-efficient fixed brokerage fee, reducing import fees
Increased sales to Canada

Rating Breakdown

  • 5
    95% (20 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 12, 2024

We’ve struggled with complaints about surprise fees for Canadian customers. DDP provided an easy way to calculate and display fees right in the cart. It’s made checkout transparent, and we’ve seen less cart abandonment. Thanks

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

I’ve been using this app for a few months, and it’s been great. It calculates duties and taxes, so my customers in Canada know exactly what they’ll pay. Very reliable!

Store

VelRobe

Using app

30 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

Installed the app in seconds with no complicated setup. It has saved us time and money by streamlining our shipping process. The support team is helpful and quickly resolved the issues we had.

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 17, 2024

The app is very user-friendly and has saved me so much time. No more surprise fees for my customers. The support team is also very helpful and responsive.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 12, 2024

Love this app! It simplifies the process of calculating customs duties. My customers appreciate the transparency.

Using app

3 months

Total reviews

6

Average rating

5.0

All reviews

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