BorderBuddy Ship to Canada
Ship International to Canada. Simply customs duties paid!
Rating
4.3
feedback
21
chart
#5,681
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
43%
-
Less than a year
48%
-
More than a year
0%
Reviews Summary
The reviews for the BorderBuddy Canada app are overwhelmingly positive, with users praising its functionality in calculating duties and taxes for Canadian customers. Many users appreciate the transparency it provides, reducing surprise fees and cart abandonment. The customer service team is highlighted as responsive and helpful, quickly resolving any issues that arise. However, there are a few negative reviews mentioning difficulties in reaching the support team for address corrections, leading to stress and disappointment. Overall, the app is commended for streamlining the shipping process, saving time and money for merchants.
Highlights
Review RSS Feed
All reviews
April 10, 2026
Works very well UNTIL you have to make an address correction (in our case a customer left part of their shipping address off their order) We are unable to make any changes to the unshipped label OR reach ANYONE at BorderBuddy Canada. We've been calling (no answer) and sent multiple emails with no reply. Very disappointing and stressful at this point! We've been using the app for about one month. Satisfied with it until needing assistance to correct a customer shipping address error - which should be easy prior to shipping.
Jan. 11, 2026
Had a snafu getting started with the app, but staff responded quickly and fully and corrected the issue and got me up and running well. No issues since, and love the app functionally for the store.
Dec. 7, 2024
We had some issues with Canadian customers being surprised by extra fees. CanadaCustomsDuty has simplified this completely, showing costs upfront, which our customers love!
Nov. 12, 2024
We’ve struggled with complaints about surprise fees for Canadian customers. DDP provided an easy way to calculate and display fees right in the cart. It’s made checkout transparent, and we’ve seen less cart abandonment. Thanks
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