BorderBuddy Ship to Canada
The reviews for the BorderBuddy Canada app are overwhelmingly positive, with users praising its functionality and the transparency it provides for Canadian customers regarding duties and fees. Many users have highlighted the app's ease of use and quick setup process, as well as the excellent customer service provided by the BorderBuddy team. Customers appreciate the app's ability to calculate and display fees upfront, reducing cart abandonment and improving the overall checkout experience. However, there are a few negative reviews mentioning difficulties in reaching customer support for address corrections, which caused stress and disappointment for some users. Overall, the app seems to have significantly improved the shipping process to Canada for merchants, leading to increased customer satisfaction and smoother operations.
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Works very well UNTIL you have to make an address correction (in our case a customer left part of their shipping address off their order) We are unable to make any changes to the unshipped label OR reach ANYONE at BorderBuddy Canada. We've been calling (no answer) and sent multiple emails with no reply. Very disappointing and stressful at this point! We've been using the app for about one month. Satisfied with it until needing assistance to correct a customer shipping address error - which should be easy prior to shipping.
Had a snafu getting started with the app, but staff responded quickly and fully and corrected the issue and got me up and running well. No issues since, and love the app functionally for the store.
We had some issues with Canadian customers being surprised by extra fees. CanadaCustomsDuty has simplified this completely, showing costs upfront, which our customers love!
We’ve struggled with complaints about surprise fees for Canadian customers. DDP provided an easy way to calculate and display fees right in the cart. It’s made checkout transparent, and we’ve seen less cart abandonment. Thanks
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