Candle Builders: Drop Shipping
Candle Builders: Custom Print on Demand Candles for Shopify
Rating
4.5
feedback
11
chart
#3,614
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
27%
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Less than a year
45%
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More than a year
18%
Reviews Summary
The reviews for the Candle Builders Shopify App are mostly positive, highlighting the high quality of the candles, excellent customer service, ease of use, and fast shipping times. Customers appreciate the variety of scents offered and the ability to customize candles. However, there are some negative reviews mentioning high prices, limited scents, issues with product quality, and lack of replacement for lost items by the shipping carrier. Some users also mentioned the need for clearer candle mockups and packaging options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 16, 2024
Dec. 21, 2023
Easy to use app and the product quality is up there. Support has been good with my questions. An easy way to sell scented candles without having to make them yourself.
June 9, 2023
They charge a crazy amount and have very limited scents. Ordered a test candle and it was terrible wick was out of place and has almost no scent. Its also super small for how much it cost and the price I'd have to sell it at would cause a lot of issues with customers. Thankfully I ordered a test one to see the full price shipping time and product first before going forward.
Hello and thank you so much for taking the time to write feedback. We would like to address each comment to help provide some clarity. First, our sincere apologies that you received a candle and the wick was not centered. We are happy to send a new candle if you'd like. Please send an email to [email protected]. Also, We are sorry that you feel we charge a crazy amount for each candle. We find that we are VERY competitive and feedback from our sellers indicate that as well. We offer 7 scents year round; which is a broad range to cover both seasonal and staple scents. Please share what scent you were hoping for and we will add it to a list for future consideration. Lastly, we charge $7 or $8 flat rate (depending on the candle size) for a single candle unit. As costs continue to rise with carriers we always look for more cost effective shipping options. We are proud that we have not raised prices in 3 years albeit the rising costs with carriers. Your feedback is important to us and we will continue to improve quality and cost efficiencies as we grow. Thank You.
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