Candle Builders: Drop Shipping
Custom, Print on Demand, Drop Ship Candles!
Rating
3.8
feedback
8
chart
#2,632
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
0%
-
Less than a month
25%
-
Less than a year
62%
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More than a year
0%
Reviews Summary
The reviews for the Candle Builders Shopify App are mostly positive, highlighting the ease of use, high product quality, and fast shipping times. Customers appreciate the variety of scents offered and the ability to customize candles. The support team is responsive and helpful, addressing any queries within a reasonable time frame. However, there are some negative aspects mentioned, such as high pricing, limited scent options, and issues with product packaging like wicks being out of place. Some users also expressed concerns about the lack of replacement for items lost during shipping, which they believe should be the responsibility of the supplier.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 21, 2023
Easy to use app and the product quality is up there. Support has been good with my questions. An easy way to sell scented candles without having to make them yourself.
June 9, 2023
They charge a crazy amount and have very limited scents. Ordered a test candle and it was terrible wick was out of place and has almost no scent. Its also super small for how much it cost and the price I'd have to sell it at would cause a lot of issues with customers. Thankfully I ordered a test one to see the full price shipping time and product first before going forward.
Hello and thank you so much for taking the time to write feedback. We would like to address each comment to help provide some clarity. First, our sincere apologies that you received a candle and the wick was not centered. We are happy to send a new candle if you'd like. Please send an email to [email protected]. Also, We are sorry that you feel we charge a crazy amount for each candle. We find that we are VERY competitive and feedback from our sellers indicate that as well. We offer 7 scents year round; which is a broad range to cover both seasonal and staple scents. Please share what scent you were hoping for and we will add it to a list for future consideration. Lastly, we charge $7 or $8 flat rate (depending on the candle size) for a single candle unit. As costs continue to rise with carriers we always look for more cost effective shipping options. We are proud that we have not raised prices in 3 years albeit the rising costs with carriers. Your feedback is important to us and we will continue to improve quality and cost efficiencies as we grow. Thank You.
May 24, 2023
We looked far and wide for a dropship product that was of high quality, shipped to customers fast and was something we could really feel good about offering and finally found it in Candle Builders. The glass jars and lids are thick and heavy and the scents are great. The labels are printed true to our design. The app is easy to use and works seamlessly with our Shopify store. We had a question which was answered within 24 hours by support. The best part is the processing and shipping times are fast and the items ship in quality packaging with tracking. We are SO thrilled with this app!
We are SO thrilled you are happy! We are always here to help. Please do not ever hesitate to reach out. Thank you so much for your feedback.
Jan. 19, 2023
Wow, Candle Builders is a Game Changer! Such a great company to work with and produces amazing quality product! They have added new scents which smell wonderful! I am getting great feedback from all of my customers!
Sunny D - THANK YOU for the great feedback. We are so happy you are happy!
Jan. 14, 2023
I liked their product, but they said they won't send replacement for items lost by shipping carrier. As far as I know it should be their duty to ensure the item gets delivered to the customer. As a seller myself, I issue refund or ship replacement if shipping carrier loses my customer's order. It's some basic thing that should be provided. I have used hundred's of POD suppliers and each one of them provide this service.
Thanks for the note here. I am sorry you left our email conversation with this impression. I think there was some confusion in our communication. We will ALWAYS send a replacement candle to the customer for lost in transit items or items that are received damaged. If you believed otherwise, our sincere apologies. Please do not hesitate to reach out to [email protected] if you have any additional questions. Thank you!
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