TheCozyApparel2 review for Candle Builders: Drop Shipping
Jan. 14, 2023
I liked their product, but they said they won't send replacement for items lost by shipping carrier. As far as I know it should be their duty to ensure the item gets delivered to the customer. As a seller myself, I issue refund or ship replacement if shipping carrier loses my customer's order. It's some basic thing that should be provided. I have used hundred's of POD suppliers and each one of them provide this service.
Thanks for the note here. I am sorry you left our email conversation with this impression. I think there was some confusion in our communication. We will ALWAYS send a replacement candle to the customer for lost in transit items or items that are received damaged. If you believed otherwise, our sincere apologies. Please do not hesitate to reach out to [email protected] if you have any additional questions. Thank you!
Candle Builders: Custom Print on Demand Candles for Shopify