Rating

4.8

feedback

1,179

Reviews

chart

#3,320

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    6%
  • Less than a month
    31%
  • Less than a year
    50%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the helpfulness of the support team, mentioning specific names like Luis, Kate, Arya, and Alan who provided exceptional assistance in setting up the app and resolving issues. Customers appreciated the ease of use of the app and its effectiveness in recovering abandoned carts. However, there were a few negative reviews mentioning difficulties in translation and email sending issues.

Highlights

Excellent customer service and quick response times
Helpful support team members like Luis, Kate, Arya, and Alan
Ease of use and effectiveness in recovering abandoned carts
Negative feedback on translation and email sending issues

Rating Breakdown

  • 5
    84% (994 ratings)
  • 4
    11% (127 ratings)
  • 3
    2% (23 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (27 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 8, 2024

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2024

Needed a bit of help with installing the app. Arya has been very helpful.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

WOW! Amazing support and I literally just uploaded the app into my store lol Luis has been incredible. So stoked to get this set up.

Using app

11 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

Great app and support team. Very quick response.

Store

Nokwal

Using app

About 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 1, 2024

I was testing the app to use but it will not work for us. We can't translate 100% of the email(s). There was an abandoned cart with an email address but the app didn't send the recovery email also. 4 days and still no progress. Also they are activating the app without info and people receive emails in different language.

Using app

4 days

Total reviews

15

Average rating

3.3

Developer Reply

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Our team was actively working on resolving the issue, which required some customization to meet your specific needs. Unfortunately, during this process, the app was uninstalled, and we lost access to your account, which has prevented us from completing the solution. Our customer support team will reach out to you via email shortly to assist further. Kindly respond to their message or reinstall the app so we can continue working on this for you. We’re committed to resolving this issue and ensuring the app works seamlessly for your store. Thank you for your patience and understanding.

All reviews

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