Cartly Abandoned Cart Recovery
Abandoned Cart Recovery Email, Shopify app
Rating
4.8
feedback
1,179
chart
#3,320
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the helpfulness of the support team, mentioning specific names like Luis, Kate, Arya, and Alan who provided exceptional assistance in setting up the app and resolving issues. Customers appreciated the ease of use of the app and its effectiveness in recovering abandoned carts. However, there were a few negative reviews mentioning difficulties in translation and email sending issues.
Highlights
Rating Breakdown
All reviews
Dec. 8, 2024
Dec. 5, 2024
WOW! Amazing support and I literally just uploaded the app into my store lol Luis has been incredible. So stoked to get this set up.
Dec. 1, 2024
I was testing the app to use but it will not work for us. We can't translate 100% of the email(s). There was an abandoned cart with an email address but the app didn't send the recovery email also. 4 days and still no progress. Also they are activating the app without info and people receive emails in different language.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Our team was actively working on resolving the issue, which required some customization to meet your specific needs. Unfortunately, during this process, the app was uninstalled, and we lost access to your account, which has prevented us from completing the solution. Our customer support team will reach out to you via email shortly to assist further. Kindly respond to their message or reinstall the app so we can continue working on this for you. We’re committed to resolving this issue and ensuring the app works seamlessly for your store. Thank you for your patience and understanding.
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