Rating

4.8

feedback

1,180

Reviews

chart

#3,256

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    6%
  • Less than a month
    31%
  • Less than a year
    50%
  • More than a year
    9%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by the support team. Users highlighted the quick response times and helpfulness of team members like Sam, Arya, Luis, Kate, Ross, and Alan. The app was described as easy to use, with efficient live chat support available for any queries or assistance needed. Customers appreciated the app's effectiveness in recovering abandoned carts and the seamless setup process. However, there were a few negative comments regarding translation issues and email campaign performance for a small number of users.

Highlights

Excellent Customer Service and Support
Efficient Live Chat Assistance
Ease of Use and Effectiveness in Cart Recovery
Translation and Email Campaign Performance Issues

Rating Breakdown

  • 5
    84% (995 ratings)
  • 4
    11% (127 ratings)
  • 3
    2% (23 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (27 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 24, 2024

Great app and fantastic customer service. Sam was so helpful and and make sure everything is going well from my end

Store

Sk1ntro

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 8, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2024

Needed a bit of help with installing the app. Arya has been very helpful.

Using app

19 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

WOW! Amazing support and I literally just uploaded the app into my store lol Luis has been incredible. So stoked to get this set up.

Using app

11 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

Great app and support team. Very quick response.

Store

Nokwal

Using app

About 3 years

Total reviews

1

Average rating

5.0

All reviews

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