Basal Beauty review for Abandoned Cart Messenger Chat
July 16, 2020
This app seems to be very useful and a good tool to boost sales. However, on my end there is something is not working right. It shows the list of Abandoned carts and some "Pending" but it would not send any messages. I tried everything possible to set it up, even changed the timer for the Abandoned Cart Message (yes, it's turned On) but it still would not send any. Please troubleshoot it and guide me on how to fix this issue. Thank you
Thank you for reviewing the app. Although our support team is responding to your query but we'll also update you here. We see that all subscription collection widgets are off at the moment that's why none of the abandoned carts could collect subscription, which is required to trigger automated cart recovery messages. So, kindly turn on any of the subscription collection widget from Messenger tab. For further support queries you can always reach out to our dedicated support team from in-app contact form and they will be happy to assist you.
Abandoned cart recovery Facebook Messenger marketing Live Chat