Platanomelón review for Carro: Collaborative Commerce
May 29, 2019
The app was working fine and helped you identify all the influencers interacting with your brand crossing data from Shopify, Instagram, Youtube and e-mail database. However, on May 9th they changed the code and added an extra snippet to our site that was causing slower loading + thousands of 404 errors (one per each pageview). I reached them to complain and to ask for a solution/removal of that code (because if I manually delete it the app installs it back automatically) and they told me that my best solution would be to remove Carro. So they published a buggy code (in beta testing) into my site, without letting me know in advance or asking for permission, and now they say is not possible to remove it because is a "major component" of the app. What? I used your app to discover influencers for weeks before having that "major component" buggy code installed without permission! It's not necessary and should be 100% optional to have it, since it's a feature not everybody will be using (Influencer Checkout).
UPDATE: We've released a new version of Carro that has solved this. Thanks! :) Hello! We are happy to hear that you've been enjoying our free way to discover influencers that love your brand :). We are so sorry that your experience has been impacted during the past few weeks. I would like to work with you directly to fix this issue so that our snippet does not install automatically on your store anymore, and so that you can continue to use Carro the way you want. We take reviews/feedback from our merchants very seriously, and this is our first review that is less than 5 stars. I would like to set up a time to talk with you so that we can get this issue behind us. I know that you are based in Europe (we are in California), so I am happy to come in early/stay late in our office so that we can connect directly. I will reach out via email to coordinate. Sincerely, Jason President and Creator of Carro
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