Mond-Baby review for PF: Skip Cart/Skip To Checkout
Feb. 15, 2023
After 5-7 days my shopping cart icon dissapeared and nobody could buy anything for 10 hours. Lost around 800€ in revenue. Thank you !
Hi there, Thank you very much for your review. Reviews such as yours help us improve the app for the sake of our merchants. One of Poof's functionalities is the "Hide Cart" - a feature that is designed to send customers directly to checkout after they add a product to the cart. That feature is also hiding the cart in order to prevent visitors from accessing it. I've noticed that you had the "Hide Cart" feature turned on - which is probably the reason why your shopping cart icon was disappeared. That feature can be controlled from the app's dashboard. I just wish you'd contacted us about your concern as we are highly available in both email and chat and we would have helped you immediately :-) I tried to reach out to you privately via email but never heard back. Thanks again and have a great rest of your day! -Shahar
Reduce Shopify abandoned carts: Skip Cart/Skip To Checkout