Dr Cart Shipping Rates & Rules
Control shipping rates by product, zip, distance and more
Rating
4.4
feedback
69
chart
#2,409
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
17%
-
Less than a month
48%
-
Less than a year
23%
-
More than a year
6%
Reviews Summary
The Shopify App has received a mix of positive and negative reviews. Positive aspects include easy setup, outstanding customer support, quick response times, and the ability to customize shipping options. Customers appreciate the transparency in shipping costs, the impact on customer shopping experience, and the seamless integration into Shopify stores. The support team is highly praised for being helpful, responsive, and going above and beyond to assist users with any issues. On the negative side, some users experienced app errors that caused financial harm to their businesses, leading to operational damage and revenue loss. There were also complaints about abrupt termination of access and removal of key features without notice, causing checkout failures and additional losses.
Highlights
Review RSS Feed
All reviews
Dec. 5, 2025
Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Oct. 29, 2025
App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 29, 2025
We used this app across multiple Shopify stores and it caused serious operational damage. Shipping rates and thresholds malfunctioned randomly, resulting in significant revenue loss. After reporting the issue, the developer abruptly terminated our access and removed key configuration options from the app, which caused checkout failures for many hours and major additional losses. We’ve opened a formal case with Shopify Plus Partner Compliance regarding this incident. Based on our experience, we strongly recommend avoiding this app until Shopify completes its investigation.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 22, 2025
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
May 15, 2025
Super happy with this app and with the support provided when things aren't working as they should. We had an issue with CCS not pulling through on the estimated shipping box in the cart page for certain countries. Jade went above and beyond to help get it fixed. Turns out the city needs to be included for certain locations or the rates won't populate - simple fix but not something we would have been able to figure out on our own!
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