Dr Cart Shipping Rates & Rules
Control shipping rates by product, zip, distance and more
Rating
4.4
feedback
70
chart
#2,589
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
17%
-
Less than a month
47%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer support provided by the developers. Users appreciate the quick responses, proactive assistance, and willingness to go above and beyond to resolve issues. The app is praised for its ease of setup, customization options, and impact on improving customer transparency, especially regarding shipping costs. Many users mention that the app has helped them increase conversions and enhance the overall shopping experience for their customers. However, there are a few negative reviews mentioning app errors that caused financial harm to businesses and issues with support responsiveness.
Highlights
Review RSS Feed
All reviews
Jan. 28, 2026
One day we saw our app just stopped working (cart estimates). I reached out and the developer responded with a detailed issue with Shopify's API and they recommended I take it up with Shopify to encourage them to escalate their API update. I did that and the next day Shopify fixed their API endpoints which allowed the app to work again. A bit of an inconvenience but proactive support helped us work together to get it up again.
Thank you so much for sharing your review! We're always ready to help; please don't hesitate to reach out in the future.
Dec. 5, 2025
Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Oct. 29, 2025
App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 29, 2025
We used this app across multiple Shopify stores and it caused serious operational damage. Shipping rates and thresholds malfunctioned randomly, resulting in significant revenue loss. After reporting the issue, the developer abruptly terminated our access and removed key configuration options from the app, which caused checkout failures for many hours and major additional losses. We’ve opened a formal case with Shopify Plus Partner Compliance regarding this incident. Based on our experience, we strongly recommend avoiding this app until Shopify completes its investigation.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 22, 2025
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
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