Dr Cart Shipping Rates & Rules
Control shipping rates by product, zip, distance and more
Rating
4.7
feedback
68
chart
#2,711
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
21%
-
Less than a month
50%
-
Less than a year
19%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the easy setup, outstanding customer support, and the app's impact on improving customer experience by providing transparent shipping costs. Users appreciate the proactive support provided by the developers, quick responses to inquiries, and the app's customization options. However, there are a few negative reviews mentioning app errors causing financial harm and issues with support responsiveness. Overall, the app seems to be highly recommended for its functionality and support, with users highlighting its ability to enhance the shopping experience and increase conversions.
Highlights
Review RSS Feed
All reviews
Jan. 28, 2026
One day we saw our app just stopped working (cart estimates). I reached out and the developer responded with a detailed issue with Shopify's API and they recommended I take it up with Shopify to encourage them to escalate their API update. I did that and the next day Shopify fixed their API endpoints which allowed the app to work again. A bit of an inconvenience but proactive support helped us work together to get it up again.
Thank you so much for sharing your review! We're always ready to help; please don't hesitate to reach out in the future.
Dec. 5, 2025
Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Oct. 29, 2025
App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 22, 2025
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
May 15, 2025
Super happy with this app and with the support provided when things aren't working as they should. We had an issue with CCS not pulling through on the estimated shipping box in the cart page for certain countries. Jade went above and beyond to help get it fixed. Turns out the city needs to be included for certain locations or the rates won't populate - simple fix but not something we would have been able to figure out on our own!
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