Dr Cart Shipping Rates & Rules
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality, ease of setup, and outstanding customer support. Many users highlighted the proactive and helpful nature of the support team, mentioning specific instances where they went above and beyond to resolve issues. The app is commended for its impact on customer transparency, customization options, and seamless integration into Shopify stores. Users also appreciated the app's ability to display shipping costs upfront, leading to increased conversions and customer satisfaction. However, there was one review mentioning a lack of response to support inquiries, indicating a potential area for improvement.
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One day we saw our app just stopped working (cart estimates). I reached out and the developer responded with a detailed issue with Shopify's API and they recommended I take it up with Shopify to encourage them to escalate their API update. I did that and the next day Shopify fixed their API endpoints which allowed the app to work again. A bit of an inconvenience but proactive support helped us work together to get it up again.
Thank you so much for sharing your review! We're always ready to help; please don't hesitate to reach out in the future.
Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
Super happy with this app and with the support provided when things aren't working as they should. We had an issue with CCS not pulling through on the estimated shipping box in the cart page for certain countries. Jade went above and beyond to help get it fixed. Turns out the city needs to be included for certain locations or the rates won't populate - simple fix but not something we would have been able to figure out on our own!
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