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The reviews for this Shopify App are overwhelmingly positive, with users praising the easy setup, outstanding customer support, and the app's impact on improving customer transparency and shopping experience. Users appreciate the proactive support provided by the developers, quick responses to inquiries, and the ability to customize the app to suit their needs. The app has been described as powerful, user-friendly, and essential for e-commerce stores. However, there are a few negative reviews mentioning app errors causing financial harm and lack of response from support.
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One day we saw our app just stopped working (cart estimates). I reached out and the developer responded with a detailed issue with Shopify's API and they recommended I take it up with Shopify to encourage them to escalate their API update. I did that and the next day Shopify fixed their API endpoints which allowed the app to work again. A bit of an inconvenience but proactive support helped us work together to get it up again.
Thank you so much for sharing your review! We're always ready to help; please don't hesitate to reach out in the future.
Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
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